Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
Below is the Grievance Redressal/Escalation Matrix for the clients
Details of Designation | Contact Person Name | Physical Address | Contact No. | Email ID | Working Hours |
---|---|---|---|---|---|
Customer Care | Mrs. S Jayalakshmi | FLT NO 63 1 F CTS NO. 168, KALPATARU, AURA BLDG, LBS MARG OPP R CITY MALL, MUMBAI, MAHARASHTRA, 400086 | 9916210087 | [email protected] | Monday to Friday, 11 am - 6 pm |
Head of Customer Care | Mr. Nitin Mangal | FLT NO 63 1 F CTS NO. 168, KALPATARU, AURA BLDG, LBS MARG OPP R CITY MALL, MUMBAI, MAHARASHTRA, 400086 | 7738220841 | [email protected] | Monday to Friday, 11 am - 6 pm |
Compliance Officer | Mr. Nitin Mangal | FLT NO 63 1 F CTS NO. 168, KALPATARU, AURA BLDG, LBS MARG OPP R CITY MALL, MUMBAI, MAHARASHTRA, 400086 | 7738220841 | [email protected] | Monday to Friday, 11 am - 6 pm |
CEO | Mr. Nitin Mangal | FLT NO 63 1 F CTS NO. 168, KALPATARU, AURA BLDG, LBS MARG OPP R CITY MALL, MUMBAI, MAHARASHTRA, 400086 | 8224900841 | [email protected] | Monday to Friday, 11 am - 6 pm |
https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330 ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/
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